1. GENERAL

1.1 These terms and conditions apply to the rewards program known as Panthers Rewards. It has been created and is administered by Penrith Rugby League Club Ltd ABN 57 000 578 398 (the'Club').

1.2 References to:

• 1.2.1 "we", "our" and "us" are references to the Club.
• 1.2.2 "membership" means membership of Penrith Rugby League Club Ltd.

1.3 By participating in the Panthers Rewards program, you agree to be bound by these terms and conditions and provide the consent specified in clause four (4) relating to personal information.

1.4 The terms and conditions governing the Panthers Rewards program are subject to change, and can be amended by Club management from time to time. A copy of the current terms and conditions are available from any Panthers Club Reception, or Panthers Club website. The Panthers Rewards program is offered to members of the Club at the Club's discretion.

1.5 Your Club membership provides you with the opportunity to participate in the Panthers Rewards program.

1.6 Panther Points and Panther Status Points will only commence accruing in your points account after your application for membership to the Club has been processed by membership or reception staff and you have received a membership card.

1.7 The accrual of Panther Points, spending of Panther Points, or the redemption of rewards is not available in conjunction with any other offer, discount, promotion or program offered by the club unless stated otherwise.

1.8 The Club reserves the right to decide any matter or settle any dispute arising directly or indirectly out of, or in connection to Panthers Rewards program. The Clubs decision on any such matter or dispute will be final and binding and no correspondence will be entered in to.

1.9 Subject to any applicable law which cannot be excluded, the Club accepts no liability for any loss, damage or injuries suffered or sustained, (including but not limited to direct, or consequential loss, or losses arising from our actions including acts of negligence) by you arising directly or indirectly out of, or in connection to Panthers Rewards program. You release and discharge the Club from any liability for any such loss, damage or injury. If the Club is liable to you in any way, then that liability will be limited to allocating to your points account, the number of Panther Points, which the Club considers is appropriate in connection with your relevant claim.

1.10 Unless otherwise stated you are solely responsible for any taxes, GST duties, levies, fees, or other charges levied or imposed arising from, as a result of or in connection to, your participation in Panthers Rewards program, the accumulation of Panther Rewards Points or the redemption of Panther Points or any rewards.

1.11 Unless otherwise stated, any material published by the Club pertaining to these terms and conditions, including material relating to the rate of accrual of Panther Points, redemption of Panther Points for any rewards, and the number of Panther Status Points required to be earned and maintained for any level of participation, will form part of the terms and conditions of Panthers Rewards program. These may be varied by the Club from time to time at their discretion.

1.12 If part or all of any clause of these terms and conditions is deemed illegal, invalid or unenforceable, then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable. If that is not possible, it will be severed from these terms and conditions and the remaining provisions of these terms and conditions will continue to have full force and effect.

2. LEVELS OF PANTHERS REWARDS

2.1 There are five (5) tiers of Panthers Rewards program being:

• 2.1.1 One (1) star
• 2.1.2 Two (2) star
• 2.1.3 Three (3) star
• 2.1.4 Four (4) star
• 2.1.5 Black Panther

2.2 All eligible members of the Club who participate in Panthers Rewards program will begin in the one (1) star tier.

2.3 Points criteria: To be eligible for the one (1) star, two (2) star, three (3) star, four (4) star and Black Panther tiers, you must earn and maintain the specified number of Panther Status Points correlating to those levels within a twelve (12) month period (or such period as we may specify from time to time). The number of Panther Status Points required to achieve, or maintain, each level is:

• 2.3.1 One (1) star tier: 0 - 5,999
• 2.3.2 Two (2) star tier: 6,000 - 19,999
• 2.3.3 Three (3) star tier: 20,000 - 59,999
• 2.3.4 Four (4) star tier: 60,000 - 99,999
• 2.3.5 Black Panther: 100,000

2.4 Upgrading tier levels: The number of Panther Status Points earned by Club members during the most recent twelve (12) month period will be examined on the 16 day of each calendar month and those Club members who become eligible for a higher level of Panthers Rewards program will be notified of their promotion to that level during the course of the following month.

2.5 Downgrading tier levels: In April of each year those Club members who have not earned or maintained the number of Panther Status Points over the previous twelve (12) months required to remain eligible at their current level will be downgraded. Members will be advised during the course of the following month - May of their new level.

• 2.5.1 At our discretion in limited situations members may remain in a tier where they have not met the Status Points criteria in the prior twelve (12) months based on extenuating circumstances (for example cases of personal/medical hardship or extended absence)

2.6 Expiry of Points: Panther Points expire for one (1) star, two (2) star and three (3) star tiers on 31 December every year. Panther Points do not expire for four (4) star and Black Panthertiers.

2.7 The Club reserves the right to make any changes to these terms and conditions, at any time, including to:

• 2.7.1 create, amend or remove levels of the Panthers Rewards program to which different terms and conditions apply including but not limited to the benefits applicable to each level of Panthers Rewards program and the method and rates of Points accrual and rewards offered to you as part of the Panthers Rewards program;
• 2.7.2 set and change the number of Panther Status Points required to be earned and maintained under the Panthers Rewards program within any period for eligibility to any level of Panthers Rewards program;

2.8 Subject to any changes we may make, your participation in Panthers Rewards program will enable you to receive the benefits appropriate to the level you are assigned. The list of benefits for each tier is available from each Clubs reception.

2.9 Any bonus discount offered when Panther Points are used for purchase is restricted to selected outlets, may not be combined with any other offer and may not be valid for use with some products and services. Use of this discount is at our complete discretion.

3. EARNING AND REDEEMING PANTHER POINTS AND PANTHER STATUS POINTS

3.1 Panther Points and Panther Status Points will be accrued as a result of certain eligible transactions at the standard rate unless otherwise stated.

• 3.1.1 Members can earn points when purchasing at selected food and beverage outlets. To earn points for purchasing food and beverage, members must give their members card to the staff member making the transaction and ensure it is swiped through the Point of Sale (POS) terminal.
• 3.1.2 The specific outlets where Points are accruable are available from each club. Penrith specific outlets are Aqua Golf, The Basement, Bottle Shop, Dom's Cocktail Lounge, Event Centre, Grub, Kelly's Bar, Kelly's Brasserie, Kelly's Café, Lakeview Bar, The Ming, Panthers Merchandise Shop, Punters Bar, Squires Terrace Bar, Star Car Wash (onsite only).
• 3.1.3 Points are also earned for activities such as Raffles, Bingo, Poker and Keno when purchased on site.
• 3.1.4 Members can also earn Points when playing Electronic Gaming Machines (EGMs) and Multi Terminal Gaming Machines (MTGM). To earn Points using Gaming Machines, it is the members responsibility to ensure their members card is inserted into the Gaming Machine they are using while playing.
• 3.1.5 Points are not accrued when payment is made by points, prize cards or vouchers. Points are only accrued on payments made by a member with Cash or EFTPOS/Credit Card.

3.2 Accrual rate: for the purpose of assigning tier levels Panther Status Points are accrued based on:

• 3.2.1 One (1) Panther Status Point is earned for every $1 spent in selected food and beverage or other outlets for one (1) star or two (2) star members
• 3.2.2 Two (2) Panther Status Points are earned for every $1 spent in selected food and beverage or other outlets for three (3) star, four (4) star and Black Panther members
• 3.2.3 One (1) Panther Status Point is earned for every $10 of turnover on an Electronic Gaming Machine (EGM)
• 3.2.4 One (1) Panther Status Point is earned for every $50 of turnover on a Multi Terminal Gaming Machine (MTGM)
• 3.2.5 One (1) Panther Status Point is earned for every $1 spent within KENO
• 3.2.6 One (1) Panther Status Point is earned for every $1 spent within meeting and event spaces.The name on the invoice must match the name of the member. Panther Points cannot be issued to members who are booking events on behalf of an organisation or business.
• 3.2.7 Panther Points that are accrued through any means other than being earned through eligible transactions will not be considered in assigning tiers of Panthers Rewards program. Bonus Points, Prize Points, Points Multipliers or points earned through Promotions will not be considered in assigning tiers of Panthers Rewards program.

3.3 Bonus Panther Points

• 3.3.1 One (1) additional Bonus Panther Point will be earned for every $10 of turnover on an Electronic Gaming Machine (EGM) for three (3) star, four (4) star and Black Panther members
• 3.3.2 One (1) additional Bonus Panther Point will be earned for every $50 of turnover on a Multi Terminal Gaming Machine (MTGM) for three (3) star, four (4) star and Black Panther members
• 3.3.3 One (1) additional Bonus Panther Point will be earned for every $1 spent within meeting and event spaces at each club for three (3) star, four (4) star and Black Panther members. The name on the invoice must match the name of the member. Panther Points cannot be issued to members who are booking events on behalf of an organisation or business.
• 3.3.4 Bonus Panther Points will not be considered in assigning tiers of Panthers Rewards program

3.4 The Club is not liable for the failure of your membership card to accrue Panther Points for any reason whatsoever (including but not limited to membership card terminal error, operator error or misrepresentation, our act or omission (including negligence), or membership card malfunction).

3.5 The Club reserves the right:

• 3.5.1 to adjust the number of Points you have accrued if the Points were as a result of the Club membership card terminal error, operator error or misrepresentation, our act or omission (including negligence), membership card malfunction or for any other reason resulting in the Points being invalidly accrued; and
• 3.5.2 to change the rate and manner in which Points are accrued (including but not limited to the transactions that we classify as eligible transactions and the standard rate of accrual) and set and change the number of Points to be redeemed for any product or reward.

3.6 Points will not validly accrue on your points account while your Club membership card is being used by another person.

3.7 Panther Points used by you will be deducted from your points account balance at the time of the transaction or at the time you request them to be used for any other purpose.

3.8 Members are entitled to receive a monthly player activity statement. To obtain one, members need to see the Clubs Duty Manager.

3.9 We will not be responsible for replacing Panther Points due to a lost, stolen, damaged or faulty Club membership card.

3.10 Some rewards in Panthers Rewards program may be offered on a limited or first come, first serve basis, this will be at our discretion and no disputes will be considered.

3.11 Points and any rewards forming part of Panthers Rewards program are not transferable, refundable or exchangeable for cash.

3.12 All rewards that are offered in Panthers Rewards program are subject to availability and we reserve the right to cancel, withdraw or substitute any rewards at any time in our absolute discretion.

3.13 We do not accept liability for:

• 3.13.1 any lost or stolen rewards or gifts (including vouchers) after they have been issued;
• 3.13.2 any loss or damage arising from our cancellation, withdrawal or substitution of any rewards that form part of Panthers Rewards; or
• 3.13.3 the unavailability of any rewards or gift that we previously displayed or promoted as being available for the redemption of Panther Points or any other means.
• 3.14 The Club make no representation and gives no warranty (either expressly or impliedly) as to the quality, standard, fitness or suitability for purpose of rewards or gifts that form part of Panthers Rewards program.

4. PRIVACY

4.1 The information we collect arising directly or indirectly out of or in connection with your Club, membership and participation in the Panthers Rewards program shall become and remain our property.

4.2 The Club will, at your request, provide you with access to your personal information held by the Club in accordance with our Privacy Policy, which is available at www.panthers.com.au.

5. TERMINATION OF THE PANTHERS REWARDS PROGRAM

5.1 You may terminate your Club membership at any time by giving written notice to the Club or by returning your membership card to the Club, at which time, all Panther Points, Panther Status Points and associated rewards will be permanently cancelled.

5.2 The Club may terminate or suspend your membership (in our absolute discretion) if they believe (in our absolute discretion) that the following occurs:

• 5.2.1 you fail to strictly comply with these terms and conditions;
• 5.2.2 your Club membership expires, is cancelled or issuspended;
• 5.2.3 your conduct is deemed to be offensive, dishonest, disruptive, intimidating, unbecoming or prejudicial to our interests;
• 5.2.4 you interfere with or misuse any equipment or property;
• 5.2.5 in the event that you die

5.3 In the event we terminate your Club membership;

• 5.3.1 all of your Panther Points, Panther Status Points and associated rewards will automatically be cancelled (and for the purpose of clarity will not be redeemable) from the time we terminate your membership;

5.4 The Club may suspend or terminate the operation of Panthers Rewards program at any time and without prior notice to you. We give no warranty as to the continuing availability of Panthers Rewards program.

5.5 Due to legislative restrictions on gaming related advertisements, a notice informing members of the suspension or termination of the operation of Panthers Rewards program may only be displayed in certain areas within the Club's premises (Members Notice Board).

5.6 In the event that the operation of Panthers Rewards program is terminated for whatever reason, all Panther Points may be cancelled 30 days from the Club issuing a Members Notice and you will not be able to redeem any rewards 30 days after the Club issues a MembersNotice.

6. REDEMPTION OF PANTHER POINTS

6.1 Panther Points can be redeemed for a variety of goods and services across all venues. Each individual venue contains the most up to date documentation regarding these products.

7. PANTHERS PENRITH LEAGUES CLUB SPECIFIC REWARDS

7.1 Panther Points can be redeemed partially or in full at specified Panthers outlets (see section 3).

7.2 Members discounts are available only at specified Panthers outlets (see section 3).

7.3 Panther Points can be redeemed to purchase EFTPOS and Gift Vouchers through the Pitstop machine in club. Please see Membership staff for assistance if required.

• 7.3.1 No more than $1000 worth of points can be redeemed for gift vouchers per day
• 7.3.2 Vouchers must be treated like cash; We do not accept liability for any lost or stolen vouchers after they have been issued

7.4 Exclusive VIP events including (but not limited to) Cocktail Parties, Dinners and Christmas events will from time to time be offered to four (4) star and Black Panther members.

• 7.4.1 Events are in house on Panthers premises
• 7.4.2 Members are offered two (2) tickets per member, unless otherwise specified
• 7.4.3 All RSA and RCG requirements are adhered to

7.5 VIP parking is available to four (4) star and Black Panther members, at Panthers Penrith Leagues Clubonly.

7.6 VIP Room access is available to four (4) star and Black Panther members and one guest, at Panthers Penrith Leagues Clubonly.

7.7 Monthly car wash vouchers are available to four (4) star and Black Panther members. Members must swipe their member card at the Member Kiosk to receive a printout and this printout must be taken to the Members Centre at Panthers Penrith Leagues Club to receive a voucher.

• 7.7.1 Vouchers are only redeemable at Star Car Wash onsite at Panthers Penrith Leagues Club
• 7.7.2 Four (4) star members are entitled to one (1) voucher per month
• 7.7.3 Black Panther members are entitled to two (2) vouchers per month

7.8 One night per year of on-site accommodation is available to Black Panther members. Members must request a booking through the Members Centre at Panthers Penrith Leagues Club.

• 7.8.1 Bookings are subject to availability
• 7.8.2 Accommodation is provided by the Mercure Penrith Panthers
• 7.8.3 Bookings must be made in the name of the Member only (not transferable)

7.9 Four (4) star and Black Panthers members will be offered Surprise and Delight gifts throughout the year.

• 7.9.1 Members must collect the gift within the specified timeframe (2 weeks)
• 7.9.2 Members must personally collect their gift from the specified location (usually Members Centre at Panthers Penrith Leagues Club or from the Duty Manager when outside of business hours)
• 7.9.3 Four (4) star members are entitled to two (2) gifts per year
• 7.9.4 Black Panther members are entitled to four (4) gifts per year
• 7.9.5 All members in the tier will receive the same gift (or variant of e.g. colours may vary)

7.10 The 10% discount from Panthers Shop merchandise is valid within outlets located at Panthers Stadium, the Panthers Merchandise vehicle, Penrith Panthers Leagues Club or Panthers Port Macquarie Leagues Club only. It is not valid for online purchases.

7.11 Use of the Members Courtesy Bus is for members and their guests only.

7.12 Complimentary tickets to selected members reward shows are allocated on a first in, first served basis. Members must swipe their member card at the Member Kiosk to receive a printout and this printout must be taken to reception or the Members Centre at Panthers Penrith Leagues Club to receive a ticket. The Printout is not a valid ticket.

• 7.12.1 One (1) star, two (2) star and three (3) star members are entitled to one (1) ticket per show
• 7.12.2 Four (4) star and Black Panther members are entitled to two (2) tickets per show

7.13 Tickets to selected live shows are allocated on a first in, first served basis. Members must register for their tickets at the Members Centre at Panthers Penrith Leagues Club.

• 7.13.1 Three (3) star members are entitled to two (2) tickets to 3 shows per year
• 7.13.2 Four (4) star members are entitled to two (2) tickets to 4 shows per year
• 7.13.3 Black Panther members are entitled to two (2) tickets to 5 shows per year
• 7.13.4 Tickets are not transferable, refundable or exchangeable for cash

7.14 General Admission (GA) tickets into selected home games at Panthers Stadium are limited and are allocated on a first in, first served basis. Members must register for their tickets at either the Reception or Members Centre at Panthers Penrith Leagues Club. The games these tickets are for, is at the discretion of Club management and is subject to change.

• 7.14.1 One (1) star members are entitled to one (1) ticket for one (1) game per season
• 7.14.2 Two (2) star members are entitled to one (1) ticket for two (2) games per season
• 7.14.3 Three (3) star members are entitled to one (1) ticket for three (3) games per season
• 7.14.4 Four (4) star members are entitled to one (1) ticket for eleven (11) games per season
• 7.14.5 Black Panther members are entitled to two (2) tickets for eleven (11) games per season

7.15 Tickets into the Grand Stand at Panthers Stadium is allocated on a first in, first served basis. Members must register for their tickets at the Members Centre at Panthers Penrith Leagues Club. The games the tickets are for is at the discretion of Club management and is subject to change.

• 7.15.1 Four (4) star members are entitled to one (1) ticket for eleven (11) games per season
• 7.15.2 Black Panther members are entitled to two (2) tickets for eleven (11) games per season

7.16 Two tickets into the Corporate Box at Panthers Stadium are allocated on a first in, first served basis. Members must register for their tickets at the Members Centre at Panthers Penrith Leagues Club. The games these tickets are for is at the discretion of Club management and is subject tochange. Tickets are not transferable, refundable or exchangeable for cash.

7.17 Complimentary in-house non-alcoholic beverages are for members only and are to be consumed on-site (not in takeaway cups). Eligible drinks are hot tea, hot coffee, hot chocolate and post mix soft drinks.

• 7.17.1 Two (2) star members are entitled to two (2) eligible drinks per day
• 7.17.2 Three (3) star members are entitled to three (3) eligible drinks per day
• 7.17.3 Four (4) star members are entitled to four (4) eligible drinks per day
• 7.17.4 Black Panther members are entitled to unlimited eligible drinks per day

7.18 Complimentary in-house snacks are for members only and are to be consumed on-site.

• 7.18.1 Three (3) star members are entitled to two (2) snacks per week
• 7.18.2 Four (4) star members are entitled to three (3) snacks per week
• 7.18.3 Black Panther members are entitled to four (4) snacks per week

7.19 Birthday Rewards are valid for the month of the members' birthday only. Birthday Rewards are a membership benefit and are required to be claimed within the required time frame.

7.20 Panther Points allocated as a birthday gift must be obtained in the month of the members' birthday only. The member must swipe their membership card at the member kiosk in their birthday month. Birthday points do not count towards tier status.

• 7.20.1 Two (2) star members are entitled to 1000 Panther Points
• 7.20.2 Three (3) star members are entitled to 2500 Panther Points
• 7.20.3 Four (4) star members are entitled to 3000 Panther Points
• 7.20.4 Black Panther members are entitled to 3500 Panther Points

7.21 All members are entered into member only promotions. This is defined as current financialmembers.

7.22 All rewards are to be utilised by the eligible member (unless otherwise specified or agreed). Rewards are not transferable, refundable, saleable or exchangeable for cash. As per section 5.2 if a member is found to have breached these conditions, at our discretion, the member may forfeit the right to any future rewards, have their eligibility for Panthers Reward program or their club membership suspended or terminated.

The information contained within the app has been compiled and prepared in good faith and includes information from sources that PENRITH RUGBY LEAGUE CLUB believes to be reliable. However PENRITH RUGBY LEAGUE CLUB does not represent or warrant its accuracy or timeliness, and such information may be incomplete or condensed. Further, PENRITH RUGBY LEAGUE CLUB undertakes no obligation (whether express or implied) to any person concerning the information or materials contained on the app and hereby excludes all liability for loss or damage incurred or sustained by any person in connection with the information or its use including (without limitation) for the consequences of reliance upon any opinion or statement contained therein or any error or omission, except to the extent such liability may not be excluded or limited by law.

No attempt is made to provide information or materials to any user in contravention of any law of any country. The contract resulting from your acceptance of these terms will be subject to the law of the State of New South Wales, Australia and any disputes concerning this agreement or the subject matter hereof shall be submitted to the exclusive jurisdiction of the courts of the State of New South Wales. By moving to another part of this site you agree to be bound by these terms of use. You acknowledge that views expressed in the information on this app, and on any linked site, do not necessarily express our views, and that the inclusion of links are not intended as an endorsement or recommendation.

We are not liable for loss of any kind (whether direct or consequential) arising from the information at this app, or a linked site, being inaccurate, incomplete or misleading, and are not responsible for any interpretation, opinion or conclusion you form from the information. To the fullest extent permitted by law, all warranties (including warranties as to merchantability, infringement of intellectual property or fitness for a particular purpose) and conditions are excluded.

The Security of our System

We understand that customers require peace of mind when it comes to the security of using apps. We have taken steps to ensure that your personal information is safe by developing and using a secure server and encryption (decoding) methods to protect against misuse, loss or unauthorised access, modification or disclosure. In addition, we also take steps to destroy or suppress personal information if it is no longer needed for any purpose.

Information Collection/Use

We collect your personal information so we can provide you with our services. We limit the collection of sensitive information about customers (e.g., racial, ethnic origin, political opinions, etc.) because, in general, it is not necessary for what we do.

We tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know. Subject to the Federal Privacy Act you may request access to the personal information we hold about you by contacting us.

We also take steps to ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.

We collect personal information by lawful and fair means. From time to time we may also collect non-personal information eg, information specific to your use of the club and facilities. This helps us in our ongoing efforts to improve our apps and the on-line experience for our visitors. We also monitor your usage of our apps to make improvements and provide other items you might want to know about.

Other Information Uses

We may use your personal information to improve our products and services and so we can provide you with increased standards in the Club, on our apps and on-line.

We always provide customers with an opportunity to opt–out of receiving information or offers. If you don’t wish to receive new information please select the unsubscribe link in the next SMS or Email, or contact our membership ream who can update your communication preferences to remove you from internal marketing lists and future campaigns.

Information Disclosure

We may disclose personal information to others that assist us in providing our products and services eg, mailing houses.

We may also disclose your personal information to related organisations or parent body.

If you agree to have your details disclosed to other organisations, we will take steps to protect the privacy of your personal information.

PENRITH RUGBY LEAGUE CLUB may disclose your personal information to related organisations or parent body. We take steps to ensure that such recipients respect the confidentiality of this information by abiding by the NPPs or equivalent privacy laws.